Sophos Update Manager - CID deployment fails copying RMS config files

  • Article ID: 67456
  • Updated: 11 Jan 2013

Issue

The message "Software delivery failed" is displayed against a Sophos Update Manager (SUM). The LogViewer or SUMTrace logs contain the error:

[boost::filesystem::copy_file] The deployment to share 'C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\CIDs\S000' failed to copy the RMS config files with the error: boost::filesystem::copy_file

First seen in

Sophos Update Manager

Cause

SUM is failing to copy the Sophos Remote Management System (RMS) configuration files cac.pem and mrinit.conf from the configured location. In a default install, SUM copies these files from 'C:\Program Files\Sophos\Update Manager\' ('C:\Program Files(x86)\Sophos\Update Manager\' on 64bit systems). These directories may be different depending on options chosen at installation time. If the mrinit.conf and/or cac.pem are not in the expected directories, SUM will report a deployment error. The LogViewer or Trace logs will show that the failure occured trying to write the RMS configuration files.

What To Do

  1. Navigate to the directory that SUM was installed to. By default, this will be 'C:\Program Files\Sophos\Update Manager\'. Open the file 'system.xml'.
  2. Search 'system.xml' for RMSCONFIGPATH
  3. Navigate to the path found under the heading RMSCONFIGPATH and confirm that the files mrinit.conf and cac.pem exist in this location.
  4. If either of the files are missing, copy them from 'C:\Program Files\Sophos\Enterprise Console\' to the location found under RMSCONFIGPATH.
  5. In Sophos Enterprise Console using the Update Managers view, right-click the SUM in question and select 'Update Now'. Confirm the error message is cleared after the update completes.

 
If you need more information or guidance, then please contact technical support.

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