In Enterprise Console the following error code and error message are reported:
a04b0008 The attempt to delete the infected file <filename> failed. The user does not have the rights to perform the action on the infected file.
This error message is generated when Sophos Anti-Virus for Windows 2000+ cannot delete an infected file because of a permissions problem.
What to do
- Check the permissions on the file, and on the folder it is in.
- Check that the file is not in a read-only format (e.g. on a CD, or other medium that cannot be written to).
- Check that the file is not being locked by another system process
- Verify that the account used for cleanup got sufficient rights to perform the cleanup action (Depending on which action triggered the cleanup the account used may be different. To get on overview about which account is used please check KBA116816)