Differs from policy - General

  • Article ID: 113069
  • Rating:
  • 5 customers rated this article 1.4 out of 6
  • Updated: 30 Oct 2013

Issue
On the Enterprise console, under the "Status" tab | "Policy compliance" column, one or more clients report their status to the Console as "differs from policy".

Known to apply to the following Sophos product(s) and version(s)

Sophos Enterprise Manager 4.7.0
Enterprise Console 4.7.0
Enterprise Console 4.5.0

Cause
There are various reasons for the "Policy compliance" column to show as "Differs from policy". One or more sub-policies are not compliant.

What to do

You need to locate which type of policy (Updating, Anti-Virus & HIPs, Firewall, etc.) is actually differing. On the Enterprise console select each of the following tabs and check if the the value of the policy column is showing as differing.

Tab name Column name Further information
Update Details Updating policy See Differs from policy - AutoUpdate policy
Anti-virus details Anti-virus and HIPs policy See Differs from policy - Anti-Virus and Hips policy
Firewall details Firewall policy Contact Sophos Technical Support
NAC details NAC compliance Contact Sophos Technical Support
Application Control Application Control policy See Differs from policy - Application Control policy
Data Control Data Control policy See: Differs from policy - Data control policy
Device Control Device Control policy See: Differs from policy - Device control policy
Tamper protection Tamper protection policy Contact Sophos Technical Support

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