Sophos Anti-Virus for Unix: email notifications and communications with Enterprise console fail

  • Article ID: 61910
  • Updated: 09 Jan 2014

Issue

When running Sophos Anti-Virus for Unix, version 7.0, on Solaris, you experience all three of the following issues:

  • Email notifications are not working
  • Communication with enterprise console doesn't work
  • When entering "ps -ef | grep savd" you see 2 processes like this:
     
    root 5320 1 0 July 21 ? 3:41 savd etc/savd.cfg
    root 7113 5320 0 23:53:08 ? 0:00 savd etc/savd.cfg

First seen in

SAV for Unix 7.0.0

Operating system
Seen on Solaris SPARC architecture.
May also occur on other versions of Solaris.

Cause

One savd process is the child of the other (the first column after root is the pid, the 2nd is the pid of the process's parent process, so 7113 is the child of 5320). On a healthy system you would only see one savd process, not two.

This is a Sophos known issue, defect number DEF 42015, it will be fixed in a future release.

What To Do

The workaround is to disable email notifications. You can do that from the enterprise console or on the client computer. For further information on how to do this on the client computer, refer to Appendix C of the User Manual.

 
If you need more information or guidance, then please contact technical support.

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