Enterprise Console sends dashboard alerts about ‘out-of-date computers’ when the dashboard status appears ok

  • Article ID: 111515
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  • Updated: 28 Feb 2013

Issue
You are getting alerts about out-of-date computers, but when you look at the dashboard to verify, it looks as though everything is within normal limits.

First seen in

Enterprise Console 4.0.0

What to do

Follow the steps below according to which version of Enterprise Console you are running.

Enterprise Console v.4.7 and above

Setting a time out period before an email alert is sent, based on dashboard alerts that exceed there configured Warning and/or Critical threshold.

  1. Read the warning about editing the Registry.
  2. In the registry, browse to the key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\EE\Management Tools
    or for x64:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE\Management Tools
  3. Create a new DWORD called InstrumentOutOfDateEmailThreshold
  4. Give it a value of 5.
  5. Restart the Sophos Management service.

Enterprise Console v4.0 and 4.5 workaround

There are some steps that can be taken to reduce the frequency of this issue occurring, however the only way to resolve the issue fully is to disable email alerting in the dashboard for out-of-date computers. We recommend applying the following workaround that limits the number of dashboard refreshes so that more time is allocated to status communications before a report is displayed in the dashboard. We don't recommend switching off dashboard alerts, but we have included the steps below for your convenience.

Increasing the interval between dashboard refreshes

  1. On the server running Enterprise Console, open the registry (Start | Run | type regedit) and navigate to HKLM\Software\Sophos\EE
    or for x64:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\EE
  2. Right-click the EE folder and select New | Key
  3. Name this key Sophos Enterprise Console.
  4. Right-click the key you just created and select New | DWORD Value.
  5. Name this new value DashboardUpdateInterval.
  6. Right-click the new registry value and select Modify.
  7. Type in a refresh interval time in seconds, we recommend setting this to 180 (3mins).
  8. Right-click on the key you just created and select New | DWORD Value.
  9. Name this new value DashboardForceUpdateInterval.
  10. Right-click the new registry value and select Modify.
  11. Type in a refresh interval time, use 1800 (30 minutes).

Switching off dashboard alerts

  1. In Enterprise Console, click Tools | Configure Dashboard.
  2. Click the Email alerts button.
  3. Select an email alert from the list and click Properties.
  4. Deselect Out-of-date computers and then click OK and OK again.
  5. Repeat steps 3 and 4 for any other alerts you have set up.

Technical Information

  • DashboardUpdateInterval
    Sets the minimum time (in seconds) between dashboard updates. When computer details have changed, the minimum time between updates will be observed before the update is visible in the dashboard. The default value is 60 seconds (1 minute)
  • DashboardForceUpdateInterval
    Sets a maximum timeout in seconds that the dashboard can reach before the SEC database queried is for new informationThe default value is 600 seconds (10 minutes)
  • InstrumentOutOfDateEmailThreshold (SEC 4.7 and above only)
    Sets a timeout period that must elapse before an email alert is sent out This is based on the user configured Warning and Critical levels found in Configure Dashboard dialogue.

 
If you need more information or guidance, then please contact technical support.

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