Enterprise Console cannot protect clients if the webserver accepts anonymous requests

  • Article ID: 117633
  • Updated: 13 Dec 2013

Issue

If the primary server update location is a webserver and you have not entered a username and a password (i.e. the webserver is accepting anonymous requests), you cannot use Sophos Enterprise Console (SEC) to protect clients.

First seen in

Enterprise Console 4.7.0

Cause

SEC won't work because the -ouser and -opwd parameters used in the installation task are empty. The 'Initial Install Source' points to a valid UNC path, but the install task is still trying to use credentials used for the primary server location.

What To Do

On the Primary Update Location tab, enter valid credentials for the UNC path, even if you don't need them to access the webserver.

 
If you need more information or guidance, then please contact technical support.

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