After upgrading to console 5.1 the Patch Assessment Event Viewer appears blank

  • Article ID: 116960
  • Rating:
  • 1 customers rated this article 3.0 out of 6
  • Updated: 25 Nov 2013

Issue

After upgrading from Enterprise Console 5.0 to version 5.1 the Patch Assessment Event Viewer appears blank.

First seen in

Enterprise Console 5.1.0

Cause

The existing patch assessment data is not migrated from the existing SOPHOSPATCH database to the new SOPHOSPATCH51 database.

What To Do

Immediately following an upgrade it is expected behavior that the Patch Assessment Event Viewer is blank.  Therefore no action is required.

Once the Patch data has been downloaded and the endpoint has completed two assessments1 the event viewer will be repopulated with information.

Technical Information

After the Patch server data is downloaded from the warehouse it is inserted into the SOPHOSPATCH51 database by the 'Patch Feed' scheduled task.  Endpoints will provide information about missing patches after their assessment.

1In an upgrade scenario two assessment cycles are required. If your assessment schedule is set to 'Every week' you may want to trigger an assessment earlier.  In this case you can use 'Comply with Patch policy' (available in the console from the right-click menu on either a single endpoint or alternatively by right-clicking a group).

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments