Error 0x80040507 when attempting to open the console event viewer

  • Article ID: 114216
  • Rating:
  • 3 customers rated this article 1.0 out of 6
  • Updated: 01 Dec 2011

Issue

When opening the Console event viewer and viewing either patch assessment events or web events the following error is shown.

Could not complete the last task.

The communication has failed while invoking the requested operation.  Please check logs.

When you click on the 'Advanced' button the following error is shown (NOTE:  The full error text you see on screen is not shown below due to the length).

Sophos.UIController.Extension.UIControllerException: The communication has failed when invoking the requested operation. ---> System.ServiceModel.Security.SecurityNegotiationException: SOAP security negotiation with 'http://servername/Sophos/Patch/ServerCommunicator' for target 'http://servername/Sophos/Patch/ServerCommunicator' failed. See inner exception for more details. ---> System.ComponentModel.Win32Exception: The Security Support Provider Interface (SSPI) negotiation failed.
...
...
----- [outer exception] -----
-- error: 0x80040507
-- facility: Custom (Defined by the interface)

at __w64 long __thiscall CMainFrame::OnViewPatchEvents(unsigned short,unsigned short,struct HWND__ *,int &)
at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

First seen in

Enterprise Console 5.0.0

Cause

The console (local or remote) is installed on a member server (i.e. not a domain controller) and the time on the member server is out of sync with the domain controller by five or more minutes.

What To Do

Ensure the member server's clock is synchronised with the domain controller.

 
If you need more information or guidance, then please contact technical support.

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