When you attempt to open Enterprise Console, you receive an error message which resembles one of the following:
- If you have just started or restarted the computer, and logged on:
0x80070534, No mapping between account names and security IDs was done.
- If the computer was already running and you logged on:
Only members of the Sophos Console Administrators group on <server or domain name> are allowed to run the Sophos Enterprise Console.
What to do
- At the taskbar, click Start|Settings|Control Panel.
- Double-click 'Administrative Tools', then select 'Active Directory Users and Computers'.
- Check to see if the group called 'Sophos Console Administrators' is present.
- If the group is present, continue with step 5 of this procedure. However, if it is missing, you must recreate it:
- You must use one space between each word in the name, and exactly the same capitalization as is used here.
- Add to the group the names of the users who need to be able to open Enterprise Console.
- Go to Windows services and restart the Sophos Management Service.
- Log off and log on again.
Technical details
The error message "0x80070534, No mapping between account names and security IDs was done." indicates that the 'Sophos Console Administrators' group is missing. This can happen, for example, if you installed a second console on another computer. For a user account to be able to open Enterprise Console, they must be a member of this group.
The second error listed above can occur because of a security identifier (SID) mismatch. Restarting the service corrects this.