Viewing the computer details in Enterprise Console throws an error regarding the namespace prefix not being allowed

  • Article ID: 118994
  • Updated: 27 Feb 2013

Issue

When opening the computer details of a computer you receive the following message: 

Invalid XML: The namespace prefix is not allowed to start with the reserved string "xml".
... in file "(null)" at line 1, position 9
... Error Code: 0xc00ce568
... XPath Location: (null)

First seen in

Enterprise Console 5.0.0

Cause

MSXML6 is not installed on the computer.

What To Do

Download and install the latest version of MSXML 6 from Microsoft.

 
If you need more information or guidance, then please contact technical support.

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