Issue
The console (local or remote) fails to open and in the 'Advanced' section you see the following error mentioned:
----- [outer exception] -----
-- error: 0x80040300
-- facility: Custom (Defined by the interface)
First seen in
Enterprise Console
Cause
'0x80040300' is a generic error and there are a number of reasons for the error to be shown.
The precise cause can be determined by checking the associated error text in the 'Advanced' window.
What To Do
The 'Advanced' windows will contain a long message which is the 'stack trace' output. You need to read the first parts of the message and use the table below to identify the cause and resolution of the problem.
Note:
- In the examples below:
- The name of the Sophos Management Server is called 'Win2008srv64'.
- The account 'sophosUpdateaccount' is used for updating and not associated with any databases functions. The correct account for database communication is called 'sophosDBaccount'. See article 113954 for more information.
Substitute any mention of this information for your particular environment information when comparing errors.
- It is recommended that you use the 'Copy' button to export the full error message and paste it into a text editor (e.g., Notepad.exe) to allow for easier reading.
| Error | Sophos.Management.GeneralException: Unexpected error while trying to open a connection. ---> System.InvalidOperationException: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached.
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at Sophos.Management.Data.SqlConnectionContext.OpenConnection()
|
| Cause | The connection to the database has been lost
|
| What To Do | Restart the SQL server service, and then restart the Sophos Management Service
|
| Error | Sophos.Management.GeneralException: Location with the address \\Win2008srv64\SophosUpdate not found.
at Sophos.Management.Services.Sddma.LocationRepository.GetByAddress(String address)
at Sophos.Management.Sddma.DownstreamPolicyObjectUpdater.UpdateObjectFromData
(DownstreamPolicy domainObject, DownstreamConfiguration data)
at Sophos.Management.Services.Sddma.DownstreamPolicyAssembler.UpdateDomainObject
(IComputerBasedPolicyDto dataTransferObject, DownstreamPolicy domainObject)
at Sophos.Management.Services.Sddma.DownstreamPolicyAssembler.CreateDomainObject
(IComputerBasedPolicyDto dataTransferObject)
at Sophos.Management.Services.Sddma.DownstreamPolicyRepository.GetByName(String policyName)
at Sophos.Management.Services.Sddma.DownstreamPolicyRepository.GetByServer(IServer server)
|
| Cause | The Sophos Update Manager cannot be found during the launch of the console
|
| What To Do | Close the console and restart the following services:
Sophos Agent
Sophos Update Manager
Sophos Management Service
SQL (SOPHOS)
|