'Unable to log in as the specified user' error when opening Enterprise Console

  • Article ID: 113210
  • Updated: 02 Apr 2012


The following error is presented when opening Enterprise Console

unable to log in as the specified user
----- [outer exception] -----
-- error: 0x800706BE
-- facility: Win32
at class ATL::CComPtr __thiscall bl::CReusingManagementServiceClientBroker::logIn(void)
at int __cdecl Run(int,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

Known to apply to the following Sophos product(s) and version(s)

Enterprise Console 4.7.0
Enterprise Console 4.5.0



This error occurs because the logged on Windows account is not a member of the required groups, or the windows account differs from the DatabaseUserName detailed in the following Windows registry entries:

HKEY_LOCAL_MACHINE|Software|Sophos|EE|Management Tools HKEY_LOCAL_MACHINE|Software|Wow6432Node|Sophos|EE|Management Tool 


What to do


1. Open Registry Editor

Start,run, regedit, right mouse click registry key and check the following values:

  • DatabaseUserPassword 
  • DatabaseUserName

For 32 bit operating systems

  • HKEY_LOCAL_MACHINE|Software|Sophos|EE|Management Tools

For 64 bit operating systems

  • HKEY_LOCAL_MACHINE|Software|Wow6432Node|Sophos|EE|Management Tools 

2. Check that the username listed under the 'DatabaseUserName value is a member of the following groups:

  • Sophos Console Administrators   
  • Sophos DB Admins   
  • Sophos Full Administrators

If not present under these groups then

  1. Add desired useraccount to the above groups
  2. Restart the Sophos Management Service
  3. Restart the SQL Server (SOPHOS) service 
  4. Open Sophos Enterprise Console

3. If issues persist please contact Sophos Technical Support, quoting this knowledgebase article

Contact details can be found here

If you need more information or guidance, then please contact technical support.

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