An endpoint's NAC status in Enterprise Console is 'unknown'

  • Article ID: 64643
  • Updated: 17 Jul 2013

Issue

After downgrading an endpoint's Compliance agent from version 3.3 to version 3.1, the endpoint's NAC status is now showing as 'unknown'.

First seen in
Enterprise Console, version 4

What To Do

Because you have downgraded from a previous version that was not designed to report to Enterprise Console, Enterprise Console cannot determine what the new status for the endpoint is.

No further action is required.

 
If you need more information or guidance, then please contact technical support.

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