Sophos Anti-Virus for UNIX: Enterprise Console shows the endpoint as 'Awaiting Response From Computer'

  • Article ID: 42542
  • Updated: 07 Nov 2008

Issue
Enterprise Console anti-virus policy shows the endpoint as 'Awaiting Response From Computer'.

Sophos product and version
Sophos Anti-Virus for UNIX, version 7.0.0

What to do

When setting a policy, ensure that you use the correct format for exclusions. For more information refer to the knowledgebase article Sophos Anti-Virus for UNIX/Linux: exclusion handling.

Technical information
 If an exclusion is set in the Anti-Virus policy that is in an incorrect format, i.e. does not start with a forward "/" slash, the policy is rejected by the endpoint and reverts to the default anti-virus policy.

 
If you need more information or guidance, then please contact technical support.

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