0000005a Installation of Sophos Encryption Agent failed

  • Article ID: 117749
  • Updated: 20 Dec 2013

Issue

After attempting to deploy the encryption agent to an endpoint computer the following error is reported to the console:

0000005a Installation of Sophos Encryption Agent failed because Sophos Remote Management System (RMS) is not installed. Install Sophos Endpoint Security and Control (which includes RMS) and try again.

First seen in

Enterprise Console 5.1.0

Cause

The Sophos Remote Management System (RMS) component was not detected as being installed on the endpoint computer.

What To Do

You need to install the RMS component before attempting to install the encryption agent.

First protect the endpoint computer without selecting the encryption agent to install the RMS component.  Then re-protect the computer again with the encryption component selected.

 
If you need more information or guidance, then please contact technical support.

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