An attempt deploy via the Sophos console fails with the following error message:
800705b3 - Could not start installation program on the computer. this operation requires an interactive window station.
First seen in
Sophos Enterprise Manager 4.7.0
Enterprise Console 4.5.0
Windows Vista and above
The error is seen when User Access Control (UAC) is enabled on the client machine, the Sophos installation scheduled task cannot execute due to the increased security of UAC.
What To Do
Note: If you do not have the latest version of Enterprise Console installed consider upgrading as the deployment requirements for endpoint computers is reduced in later versions. See article 119105 for more information on upgrading to the latest version of Enterprise Console.
Otherwise you need to disable UAC on the client computer.
Follow the Sophos endpoint deployment guide for full details on preparing your network to allow remote deployment.
Disable UAC on an individual computer:
- Open the Control Panel.
- Click on User Acounts.
- Click on 'change user account settings'.
- Set to never notify and click on ok.
- Reboot the machine if prompted.