Sophos Anti-Virus: Error a01e0004 - Rootkit scan has been cancelled due to corrupt disk

  • Article ID: 113286
  • Updated: 08 May 2014

Issue

The following error message is reported to Enterprise Console by the affected computer:

Error a01e0004 - Rootkit scan has been cancelled due to corrupt disk

Description
This error typically indicates that a timeout has been reached when scanning, rather than the disk being corrupt.

First seen in

Sophos Anti-Virus for Windows 2000+

What To Do

  1. Acknowledge the error in Enterprise Console.
  2. Attempt another scan of the computer reporting the problem, it should complete without error.

If the same error is generated again, you should investigate what else may be running on the machine at the same time as the scan. Other concurrently running tasks that could cause this to occur are disk defragmentation tasks.

 

 
If you need more information or guidance, then please contact technical support.

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