The following error message is reported to Enterprise Console by the affected computer:
Error a01e0004 - Rootkit scan has been cancelled due to corrupt disk
This error typically indicates that a timeout has been reached when scanning, rather than the disk being corrupt.
Known to apply to the following Sophos product(s) and version(s)
Sophos Anti-Virus for Windows 2000+
All supported operating systems
What To Do
- Acknowledge the error in Enterprise Console.
- Attempt another scan of the computer reporting the problem, it should complete without error.
If the same error is generated again, you should investigate what else may be running on the machine at the same time as the scan. Other concurrently running tasks that could cause this to occur are disk defragmentation tasks.