Sophos Control Center: reports 'No scheduled downloads'

  • Article ID: 43002
  • Updated: 24 Oct 2008

Issue
The status-bar of Sophos Control Center reports 'No scheduled downloads'. Manual updates work, but automatic updates fail.

One or more of the following is seen:

  • EM Library event log shows warning messages about No configured download scheduled
  • In the message log of EM library the error message is present, There are no current active schedules set

Sophos product and version 
Sophos Control Center, version 2

Technical information
The C:\Program Files\Sophos\SCC\Ssdata.idx has become corrupted. You must delete it then re-create it.

What to do

  1. In the Control Centre, select 'Action'|'Configure updating'.
  2. Turn off the automatic download schedule.
  3. Delete C:\Program Files\Sophos\SCC\Ssdata.idx
  4. In Windows Services, restart the 'Sophos Enterprise Manager Scheduler' service.
  5. The C:\Program Files\Sophos\SCC\Ssdata.idx should be recreated.
  6. Tick the box for automatic updating, the status bar now indicates the next scheduled download time

 
If you need more information or guidance, then please contact technical support.

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