Sophos Control Center: protect computers wizard fails with error

  • Article ID: 33421
  • Rating:
  • 1 customers rated this article 6.0 out of 6
  • Updated: 23 Oct 2008

Issue
When you are protecting computers with the Network Protection wizard, the wizard fails on step 4 generating the error message :

Sophos security software cannot be installed on networked computers with the account entered. Re-Enter the password or try a different account

Sophos product and version
SBE Control Center 2.0.1

Operating systems
Windows XP Professional SP2

What to do

Check the following:

Installing on a domain:

  • Make sure the account does exist
  • Username and Password are correct
  • The account has full administrator permissions

Installing on a workgroup:

  • Make sure the account does exist
  • Username and Password are correct
  • The account has full administrator permissions
  • Create a universal account on each workstation with full administrator access.

 
If you need more information or guidance, then please contact technical support.

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