Sophos Control Centre: Error a0050013 - cannot access CSIDL appdata folder, reason unspecified error

  • Article ID: 29118
  • Rating:
  • 4 customers rated this article 2.0 out of 6
  • Updated: 27 Feb 2013

Issue
The following error is returned when the user attempts to open the Control Centre:

a0050013 Cannot access CSIDL_APPDATA folder. Reason: Unspecified error.

 

Sophos Product and Version
Sophos Control Centre 2.0.1

Operating System
Windows 2003 SP1

What to do

On the server, check the permissions in the folder C:\Documents and Setting\All Users\Application Data\Sophos.

It should have:

  • Administrators - Full Control
  • Creator Owner - Special Permission (Full Control on all subfolders and files)
  • Power Users - Modify, Read and Execute, List, Read and Write
  • System - Full Control
  • Users - Read and Execute, List, Read and Special

You can then clear the alert from the Control Centre.

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments