Sophos Control Center: error 'The hr was: 80004005'

  • Article ID: 25295
  • Updated: 02 Mar 2011

Problem/Issue

When you click 'Update Now' in the Sophos Control Center the following error is generated:

The error detected was:
GetDownloadProgressInfo() failed
The hr was: 80004005

Sophos product version

Sophos Control Center

Operating system

Windows 2000 and above

 

What to do

  1. Open Windows Control Panel, select Administrative Tools|Active Directory Users and Computers.
  2. In the list of users double-click Sophos_AU_Server.
  3. In the Properties dialog box, select the Account tab.
  4. Under account options, ensure that 'User cannot change password' and 'Password never expires' are the only two options checked.
  5. Repeat steps 2-4 for the user Sophos_AU_Client.

Log off and log back on to the server. The Sophos Control Center should now update successfully from Sophos.

 
If you need more information or guidance, then please contact technical support.

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