Sophos small business solutions: when attempting to update Sophos Control Center version 2.0.0 to version 2.0.1, error 1316 is displayed

  • Article ID: 22899
  • Updated: 25 Aug 2011

When attempting to upgrade Sophos Control Center, version 2.0.0 to version 2.0.1, the installation fails, and you see the error:

Error 1316. A network error occurred while attempting to read from the file C:\savscc20\Sophos Control Center with firewall.msi.

What to do

If you receive the above message, you must:

  1. Uninstall Sophos Control Center, version 2.0.0. from your computer. 
  2. Do a fresh installation of Sophos Control Center, version 2.0.1 as described in the Sophos Anti-Virus network startup guide.

If you need more information or guidance, then please contact technical support.

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