Users are prompted for a username and password when they attempt to access the quarantine digest website

  • Article ID: 11898
  • Updated: 07 Oct 2008

When accessing the quarantine digest, website users may be prompted to enter their username and password.

This applies to:

  • PureMessage for Windows/Exchange
  • PureMessage Small Business Edition (SBE).

This happens for one of the following reasons:

  1. The IUSR_<ComputerName> user account has been disabled.
  2. 'Anonymous Access' has been turned off in the authentication methods for the quarantine digest website.

What to do

Enabling the IUSR_<ComputerName> account

To enable the IUSR_<ComputerName> account in a domain:

  1. Browse to the user details for IUSR_<ComputerName> in Active Directory Users and Computers.
  2. Right-click the IUSR_<ComputerName> user account.
  3. Select 'Enable Account'.

To enable the IUSR_<ComputerName> account in a workgroup:

  1. Browse to the user details for IUSR_<ComputerName> in Computer Management.
  2. Right-click on IUSR_<ComputerName> user account.
  3. Select 'Enable Account'.

Anonymous access

To allow anonymous access to the quarantine digest website:

  1. At the taskbar, click Start|Settings|Control Panel.
  2. In the Control Panel window, double-click 'Administrative Tools'.
  3. Open 'Internet Information Services'.
  4. In the left pane, browse to the Quarantine Digest website.
  5. Right-click the website.
  6. Select 'Properties'.
  7. Select the Directory Security tab.
  8. Click 'Edit'.
  9. Select 'Anonymous Access'.
  10. Click 'OK' twice to confirm.

If you do not want to enable the IUSR_<ComputerName> user account, or allow anonymous access to the quarantine digest website, then users can enter their Windows username and password to gain access.

 
If you need more information or guidance, then please contact technical support.

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