SbeConsole.exe - Unable to Locate Component

  • Article ID: 117298
  • Rating:
  • 1 customers rated this article 6.0 out of 6
  • Updated: 27 Apr 2012

Issue

When attempting to open the Sophos Control Center (SCC) from a shortcut or directly from the SbeConsole.exe file in the SCC program folder you see:

SbeConsole.exe - Unable to Locate Component
This application has failed start because EMTrace.dll was not found. Re-installing the application may fix this problem.

First seen in

Sophos Control Center 4.0.0

Cause

You are attempting to open the Small Business console via an old shortcut and the program is no longer installed.  You may have upgraded to Enterprise Console v5.1, which does leave the file \Program files\Sophos\SCC\sbeconsole.exe behind without any other supporting application files.

What To Do

If you received the error after running a shortcut you should either remove the old shortcut or update the path to the new console location.

If you have upgraded to Enterprise Console v5.1 you can delete the SCC folder.

 
If you need more information or guidance, then please contact technical support.

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