Deployment fails with error code 800705b3

  • Article ID: 117084
  • Rating:
  • 4 customers rated this article 1.8 out of 6
  • Updated: 20 Dec 2013

Issue

An attempt deploy via the Sophos console fails with the following error message:

800705b3 - Could not start installation program on the computer. this operation requires an interactive window station.

First seen in

Sophos Enterprise Manager 4.7.0
Enterprise Console 4.5.0

Operating systems
Windows Vista and above

Cause

The error is seen when User Access Control (UAC) is enabled on the client machine, the Sophos installation scheduled task cannot execute due to the increased security of UAC.

What To Do

Note: If you do not have the latest version of Enterprise Console installed consider upgrading as the deployment requirements for endpoint computers is reduced in later versions.  See article 119105 for more information on upgrading to the latest version of Enterprise Console.

Otherwise you need to disable UAC on the client computer.

Follow the Sophos endpoint deployment guide for full details on preparing your network to allow remote deployment.

Disable UAC on an individual computer:

  1. Open the Control Panel.
  2. Click on User Acounts.
  3. Click on 'change user account settings'.
  4. Set to never notify and click on ok.
  5. Reboot the machine if prompted.

 
If you need more information or guidance, then please contact technical support.

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