PureMessage for Microsoft Exchange: error 'Virus Data is old. Return code 0x2004021e'

  • Article ID: 13795
  • Updated: 03 Oct 2008

When running PureMessage for Microsoft Exchange, an error is displayed:

Virus data is old. Return code: 0x2004021e

Sophos Product and version
PureMessage for Microsoft Exchange

What to do

This is caused by out of date rules.

  • Right-click on the Sophos shield in the system tray and select 'Update Now'.

If this fails to fix the error, it is likely that there are problems with the Sophos AutoUpdate component.

If you need more information or guidance, then please contact technical support.

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