Enterprise Console: 'Find computers' does not report a computer's operating system

  • Article ID: 13785
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  • Updated: 28 Jul 2009

Sometimes when a 'Find' is performed in Enterprise Console over a network, the operating system of the computers involved is not reported, and deployment cannot take place. This article outlines:

  • what is needed on the server and the client for 'Find' to work
  • what might cause the process to fail.

What to do

1. Master browser

In order for 'Find' to work, the client computer running Windows 2000 or Windows XP must be registered in the master browser. In order to register, the computer must run the 'server' service. This is unlikely to be the cause of the problem if the computer is reported correctly, except for operating system information.

2. Privileges

To obtain information on the operating system, the server must have sufficient privileges to access that information. On older operating systems (Windows NT and Windows 2000) no special privileges are required to access this information. On newer operating systems (Windows XP, Windows 2003) the server must be given administrative privileges over client computers.

If the operating system is not displayed, you should enter the credentials for a network administrator account with sufficient rights in the search dialog.

3. Windows Firewall

With Windows XP Service Pack 2 (SP2), network browsing traffic may be blocked by the Windows Firewall. To allow network browsing traffic, File and Print sharing must be enabled.

4. Username format

The username and password entered at the time of the 'Find computers' search must be in the format domain\username. Do not enter the username on its own, as it will not give local administrator rights on the worksation.

If you need more information or guidance, then please contact technical support.

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