Generating or creating a profile fails with an error message in SafeGuard LAN Crypt Administration

  • Article ID: 117375
  • Updated: 31 Oct 2013

Issue

Generating or creating a profile fails with an error message [INSERT MESSAGE HERE] on machines that have SafeGuard LAN Crypt Administration 3.90 or 3.80 and SafeGuard LAN Crypt Client 3.71 or below. installed at the same time.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard LAN Crypt Administration 3.90.0
SafeGuard LAN Crypt Administration 3.80

Cause

If the SGLC Administration is installed before the SGLC client the SafeGuard LAN Crypt service (lcservn) binary is available twice on the system. The system will then load the incorrect version.

What To Do

To fix this problem
  • Open Add / Remove Software
  • Repair the SGLC Administration 

Once the repair is completed everything should work again.

 

 
If you need more information or guidance, then please contact technical support.

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