SafeGuard LAN Crypt No PIN dialog is displayed

  • Article ID: 113563
  • Updated: 10 May 2011

No PIN dialog is shown if the certificate used for the SGLC profile is stored on a smartcard, and the token middleware is not installed in Windows\System32.

Currently this issue is known with ActivIdentity Client, but may occur also with other smartcards. You may see an error message similar to the following: 

The user certifcate can not be found in ......

Known to apply to the following Sophos product(s) and version(s)
SafeGuard LAN Crypt

Operating systems
Windows 7

What To Do

Please install the Hotfix to solve this issue.

If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent