SafeGuard LAN Crypt Client: Files are not decrypted automatically when you try to access them

  • Article ID: 109513
  • Updated: 01 Nov 2010

Issue
Files are not decrypted automatically when you try to access them.
This issue can occur if USERINIT.EXE is listed in TrustedPrograms.

Product
SafeGuard LAN Crypt 3.70.1.6

IMPORTANT: We have seen this issue with SafeGuard LAN Crypt Client version 3.70.1.6. It is possible that the same issue will appear with another version of SafeGuard LAN Crypt Client on a different OS.

Client OS

Windows Vista SP1, Windows XP SP3

What to do

Check if USERINIT.EXE is defined in TrustedPrograms and if TrustedProgramMethod is configured with 2 (incl. childprocesses).

If this is the case, either remove USERINIT.EXE or change TrustedProgramMethod to 1.

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments