SafeGuard LAN Crypt Client: When loading a user profile an error message is displayed and the key turns red

  • Article ID: 109449
  • Rating:
  • 1 customers rated this article 6.0 out of 6
  • Updated: 01 Nov 2010

Issue
When loading a user profile the following error message is displayed and the key turns red:

LoadProf - SGLC ProfileLoader "There is more than one rule defined for the path: M:\*.* "

Product
SafeGuard LAN Crypt Client v. 3.51 and above

Client OS

Windows 7, Windows Vista, Windows XP

Technical background
This issue can arise because in the SafeGuard LAN Crypt Administration, it is possible to assign a rule to a user twice when the user is a member of different groups in different organizational units.

It is not possible to create an encryption rule twice when the user is a member of an organizational unit itself and different groups that belong to the same organizational unit.

What to do

To resolve this issue do one of the following:

  • delete the user from a group
    OR
  • delete the rule from a group which the user is a member of.

Which option you choose must be decided within your organization and depends on how your company is set up.

 
If you need more information or guidance, then please contact technical support.

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