SafeGuard LAN Crypt Client: When installing PrivateCrypto 2.30 on a computer with LAN Crypt Client 3.51.x installed, error 140 is displayed

  • Article ID: 108722
  • Updated: 28 Oct 2010

Issue
During the installation of PrivateCrypto 2.30 on a computer with LAN Crypt Client 3.51.x already installed, an error is displayed:

Error 140. Could not create key: \Software\Utimaco\SGPC

This occurs because the registry key HKEY_CURRENT_USER\Software\Utimaco cannot be accessed when SafeGuard LAN Crypt Client 3.51.x is installed.

Product
SafeGuard LAN Crypt 3.51.x - 3.51.4.3
PrivateCrypto v 2.30

Client OS

Windows XP SP2 Professional Edition

What to do

To solve this issue, please install "Patch 5 (3.51.5.2)" for SafeGuard LAN Crypt client. Please contact our support team in order to receive Patch 5.

If you cannot do this immediately, use one of the following workarounds:

  • Workaround 1:
    Click on the Ignore button in the error message. The installation will continue.
  • Workaround 2:
    Start the Installation of SG PrivateCrypto using the "Run as" command.

 
If you need more information or guidance, then please contact technical support.

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