SafeGuard LAN Crypt Client: when logging on to the LAN Crypt Client using an etoken, the PIN dialog is not displayed

  • Article ID: 108516
  • Updated: 18 Oct 2010

Issue
When logging on to the LAN Crypt Client using an etoken, the PIN dialog is not displayed.

Product
SafeGuard LAN Crypt Client version 3.13.x

IMPORTANT SafeGuard LAN Crypt Client version 3.13 retires on September 30th 2010. We recommend you update your version as soon as possible. For further information please contact your Sophos sales representative.

Client OS

Windows XP SP2 Professional Edition, Windows XP SP3

What to do

This can occur when an invalid entry exists in the registry. Open the registry and go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Utimaco\SafeGuard Universal Token Interface

If the entry,
"ServicesToWaitFor"="SCardsvr, ETOKSRV"
exists, delete it.

 
If you need more information or guidance, then please contact technical support.

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