SafeGuard LAN Crypt Client: the automatic certificate assignment fails, log reports Crypt32.dll error

  • Article ID: 107572
  • Updated: 12 Oct 2010


Product
SafeGuard LAN Crypt >=3.13

IMPORTANT SafeGuard LAN Crypt Client version 3.13 retires on September 30th 2010. We recommend you update your version as soon as possible. For further information please contact your Sophos sales representative.

Client OS

Windows 2000 Professional, Windows XP SP2 Professional Edition

Question
What could be the cause if the automatic certificate assignment does not work?

Answer
We have seen the following behaviour.

Windows XP tries by default to update the CA-Root certificates via an internet connection. If a PC does not have a internet connection (only a intranet or offline usage) this could cause an error and then the service crypt32 stops working. This would result in further problems when using certificates.

You will see this error message in the Eventlog:


To avoid this error the Windows Component "Update Root Certificates" must be uninstalled as shown here

After restarting the machine, the behaviour no longer occurs.


 
If you need more information or guidance, then please contact technical support.

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