Incompatible hardware configuration detected. Please see knowledgebase article 117142

  • Article ID: 117142
  • Updated: 20 Jun 2012

Issue

The installation of the Sophos Disk Encryption Client fails and the following error message is displayed in the Enterprise Console:

Incompatible hardware configuration detected. Please see knowledgebase article 117142

Note: If Sophos Disk Encryption installation was started locally on the endpoint computer (via Setup.exe), the message will be displayed on the endpoint.

First seen in

Sophos Disk Encryption 5.61.0
Beta Endpoint Security and Control 10.0 (encryption)

Cause

Hardware that is known to be incompatible with the Sophos Disk Encryption Client is listed in the Power On Authentication (POA) configuration file and evaluated during the installation. If the hardware is flagged as incompatible, the setup process will be aborted.

What To Do

Make sure that the driver/firmware version of the following components is up to date:

  • BIOS
  • Hard disk controller
  • USB controller
  • Video controller

Once fully up to date perform the installation again.

If you see the error message when the latest driver/firmware updates are installed, it is likely that the computer is not compatible with the Power-On-Authentication component of Sophos Disk Encryption.

For a list of all hardware models that have been tested with SafeGuard Enterprise / Sophos Disk Encryption, refer to article 107785. The computers mentioned in this list are the result of tests with SafeGuard Enterprise by our Quality Assurance team, partners or customers, as to whether an installation of SafeGuard Enterprise / Sophos Disk Encryption was successful or not.

Note: The list contains only the results of recorded tests performed.  If a computer is not mentioned this does not mean that the installation of SafeGuard Enterprise / Sophos Disk Encryption on a computer will fail, but that no test result is available.

 
If you need more information or guidance, then please contact technical support.

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