Domain logon takes a long time with Checkpoint SecuRemote Client is installed

  • Article ID: 109404
  • Updated: 09 Aug 2010


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

After Sophos SafeGuard Disk Encryption has been installed why does it take so long to logon to the domain, if the Checkpoint SecuRemote Client (VPN Client) is installed?

Answer

This may involve a known error in the Checkpoint VPN Client 4.x and 5.x.

We can offer two potential solutions:

1) This problem can be resolved by modifying the GINA cascade.

Please note that the modification of the GINA cascade by our technical support staff falls under so-called Second-level Support. There is no charge for this, for customers with a valid maintenance contract.

We will be glad to offer customers without a maintenance contract Second-level Support, for which we will charge them.

To arrange this, please select -> Support & Services -> Support request on our website to contact us.

2) If you do not use the Secure Auto Logon (SAL) you can alternatively install Sophos SafeGuard Disk Encryption without the "SGGina".
For more information on this, please refer to the Sophos SafeGuard Disk Encryption product manual.


keywords: sde

 
If you need more information or guidance, then please contact technical support.

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