Uninstallation of Sophos SafeGuard Disk Encryption via Challenge/Response procedure fails.

  • Article ID: 109306
  • Updated: 18 Jun 2009


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

Uninstallation of Sophos SafeGuard Disk Encryption via Challenge/Response procedure fails. What can we do?

Answer

You cannot initiate uninstallation of Sophos SafeGuard Disk Encryption via the Challenge/Response procedure during PBA (pre boot authentication).

The user is sure that he entered the response code at Pre-Boot-Authentication (PBA) level the right way. But the system says that the code is entered wrong.

To uninstall Sophos SafeGuard Disk Encryption using Challenge/Response, you must use the uninstallation dialog when the operating system is booted to generate the challenge code (Start / Settings / Control Panel / Add/Remove Software and then the entry "Sophos SafeGuard Disk Encryption").


keywords: Challenge code Response code PBA sde

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments