Error messages SDE1089 and SDE1304

  • Article ID: 109294
  • Updated: 28 May 2009


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

What could cause the error messages SDE1089 and SDE1304?

Answer

During the installation some preparations are made by Sophos SafeGuard Disk Encryption in order to complete the process after/during the reboot of the system.

One point is that the kernel must be written to the harddisk. Therefore, there must be an entry in the registry as far as the installation process in the operating system has finished. This entry will be used by the computer to start a process which will create the kernel during the reboot.

Path to the registry:

HKEY_LOCAL_Machine\system\currentControlSet\Control\SessionManager\BootExecute

The following entry must exist in this key as Multi-String Value:

autocheck autochk *
C:\WINDOWS\SYSTEM32\CRAREA.EXE

This must be verified after the installation process BUT before the reboot of the system to complete the installation!

The existence of the mentioned entry is required for the installation to finish properly! Possible reasons for this to fail could be caused by software deployment tools (e.g. NetInstall, Tivoli, SMS, etc.) or just other products which also create entries in this registry key.

You can use this reg file to add the key if it is not existing (please rename to .reg before using).

http://sophserv.sophos.com/repo_kb/109294/file/109294-BootExecute.txt

keywords: 1304 1089 kernel crarea, "Delayed Write Failed" error message during encryption sde

 
If you need more information or guidance, then please contact technical support.

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