Rollback of installation without error messages

  • Article ID: 109276
  • Updated: 18 Jun 2009


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

What can I do to identify the reason for a rollback of the installation?

Answer

Please enable an extended logging during the installation of Sophos SafeGuard Disk Encryption (see SGI: 109339). Search for error messages in the created logfile (e.g. sde_inst.log). There could be an entry regarding error message 2711.

This could happen if one of the parameters for the different features (ADDLOCAL) is written incorrectly.

Example: ADDLOCAL=SDE,Encrzption,SGSAL

A complete overview of all avaible features can be found in the manual (keyword: addlocal).


keywords: orca msiexec sde

 
If you need more information or guidance, then please contact technical support.

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