SDE 1061 during installation

  • Article ID: 109243
  • Updated: 28 May 2009


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

During the installation of Sophos SafeGuard Disk Encryption, the error SDE 1061 is displayed. The Sophos SafeGuard Disk Encryption installation logfile shows the same error. How can this issue be solved?

Answer

If this error occurs, please use the diskmanager to verify the installed hard disks. Alternatively, you can open the command line and type the command "diskpart", press enter and then type "list volume" and press enter again (screenshot 2)

Check whether the operating system you are currently running is installed on disk 0 or on disk1. Sophos SafeGuard Disk Encryption can only be installed if the operating system you are currently running is installed on disk 0.

If you have more than one hard disk installed, consider changing the order of IDE cables connected to the hard disk drives.

http://sophserv.sophos.com/repo_kb/109243/image/109243-diskpart1.JPGhttp://sophserv.sophos.com/repo_kb/109243/image/109243-diskpart2.JPG

keywords: SDE1061 sd sde msi windows installer installation

 
If you need more information or guidance, then please contact technical support.

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