Operating System hangs when using Window's Driver Verifier

  • Article ID: 109229
  • Updated: 28 May 2009


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

If you troubleshoot a BSOD under Windows XP SP2 using Microsoft's Driver Verifier (verifier.exe), it may occur that the system apparently hangs when booting. How to solve this problem?

Answer

This behaviour has been observed in some cases after Sophos SafeGuard Disk Encryption was installed. It looks as though the system hangs and there are no hard disk activities. To solve this issue, simply wait until the boot process is completed. It can take as long as 15 minutes, before the boot process completes.

For more informations about verifier.exe please use the Microsoft operating system online help or the Microsoft knowledge database.

keywords: bluescreen sde

 
If you need more information or guidance, then please contact technical support.

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