Windows installer starts again

  • Article ID: 109215
  • Updated: 28 May 2009

Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS



How to solve this issue?


This issue can occur if a sysprep image has been used.

Please delete the hidden system file usrclass.dat from the user profile (for example C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Windows)
or provide the authenticated user with full access rights by using the following registry entry:


Please find an example below:

Keywords: 1706 1719 sde msi again Sophos SafeGuard Disk Encryption

If you need more information or guidance, then please contact technical support.

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