Windows installer starts again

  • Article ID: 109215
  • Updated: 28 May 2009


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

How to solve this issue?

Answer

This issue can occur if a sysprep image has been used.

Please delete the hidden system file usrclass.dat from the user profile (for example C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Windows)
or provide the authenticated user with full access rights by using the following registry entry:

[HKEY_USERS\S-1-5-21-xxxxxxxxxx-xxxxxxxxxx-xxxxxxxxxx-xxxx_Classes]

Please find an example below:



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If you need more information or guidance, then please contact technical support.

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