After installation of Sophos SafeGuard Disk Encryption, the Windows explorer keeps popping up

  • Article ID: 109207
  • Updated: 18 Jun 2009

Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS



What can be done to solve this issue?


The SDE Installer offers 'C:\Program Files\IBM ThinkVantage' as default directory. If you install SDE into this directory, three registry entries are created
under HKLM\Software\Microsoft\Windows\Run: one for 'EdWizard', one for 'SgeDemon' and one for 'SgeEcView'. All three entries contain the
qualified path of the respective programs, but are not put in quotes.

As a result, these paths contain two or more spaces (e.g. 'C:\Program Files\IBM ThinkVantage\SafeGuard Disk Encryption\SgeDemon'). Windows, however, stops evaluating them after the second blank.

Enclose the HKLM\Software\Microsoft\Windows\Run entries between quotes.

keywords: SDE

If you need more information or guidance, then please contact technical support.

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