"Error reading disk 0, sector [sectornumber]" when performing emergency deinstallation

  • Article ID: 109172
  • Updated: 30 Sep 2010


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

What is the reason if the status line, shows the message "Error reading disk 0, sector [sectornumber]" is displayed?

Answer

The message "Error reading disk 0" (or disk 1, depending on number of harddisks built-in) indicates that there are defective sectors on the hard disk.

Example:

http://sophserv.sophos.com/repo_kb/109172/image/109172-error reading disk 0.jpg

A read error from disk normally indicates a hardware defect. It could be a physical device failure, headcrash or something else.

What you should do if you are experiencing such an error:

- do not panic
- do not try to recover the data yourself (don't perform any action that cannot be undone later)
- read our knowledge article 109327 which gives further decision making help
- contact Sophos support to get further assistance

Related articles:
109327 - Data recovery in the event of a hard disk crash


keywords: sde Sophos SafeGuard Disk Encryption

 
If you need more information or guidance, then please contact technical support.

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