Installation of Sophos SafeGuard Disk Encryption fail with error SDE1037

  • Article ID: 109146
  • Updated: 30 Sep 2010


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

Why does the unattended installation of Sophos SafeGuard Disk Encryption fail with error SDE1037 (File install.cfg not found) ?

Answer

Even if you store the msi package, transform file and configfile locally and start the command line out of this directory, you have to write the whole path for the config file in the command line.

For the msi package and transform file (or migration file) it works to state only the file name.

e.g. you store the msi package and the install.cfg in C:\Sophos



Then you type in the following command line:



You will get the following error:



If you write the complete path to the install.cfg, the installation finishes without errors, e.g.:




keywords: sde msi msiexec installer /L*VX

 
If you need more information or guidance, then please contact technical support.

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