"Sophos Subsystem is missing" after emergency uninstallation of Sophos SafeGuard Disk Encryption

  • Article ID: 109114
  • Updated: 30 Sep 2010


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

After an emergency uninstallation of Sophos SafeGuard Disk Encryption, the message "Sophos Subsystem is missing" appears during the start of the OS. How can this be solved?

Answer

An emergency uninstallation of Sophos SafeGuard Disk Encryption is more an emergency decryption than an uninstallation.
Therefore most program components, such as folders and shortcuts remain on the system.

Due to this fact the system still tries to start Sophos SafeGuard Disk Encryption, but will fail.

To solve this you have to completely remove Sophos SafeGuard Disk Encryption by uninstalling it via "Add/Remove Programs" in the operating system.

After this, Sophos SafeGuard Disk Encryption will be completely uninstalled and the operating system will start without message.


keywords: sde

 
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