"Welcome screen" and "Fast user switching" missing after uninstallation of Sophos SafeGuard Disk Encryption

  • Article ID: 109098
  • Updated: 30 Sep 2010


Product
Sophos SafeGuard Disk Encryption 4.60

Client OS

Windows 2000 Professional SP4, Windows XP SP3

Server OS

None

Question

Why are the features "Welcome screen" and "Fast user switching" disabled after uninstallation of Sophos SafeGuard Disk Encryption?

Answer

After uninstallation of Sophos SafeGuard Disk Encryption, the registry key "GinaDLL" under "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon" isn't deleted. Instead, the value data of the MSGina (Microsoft Gina) is entered.

Solution:

Delete the registry key "GinaDLL" and restart your system. Afterwards, you have the option to use the feature "windows welcome screen" and "fast user switching" again.


Please note:

The availability of the feature "fast user switching" is dependent upon the following factors:

- The installed version of the Windows Operating System

- Network configuration (Workgroup or Domain)

- Type of installed 3rd party software which includes its own GINA.

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