SafeGuard Enterprise Device Encryption - Minimum requirements to allow SafeGuard to continue booting from external medium after POA

  • Article ID: 116941
  • Updated: 11 Oct 2013

Issue

When trying to boot from external medium, even after clicking Options, Boot From External Medium, POA still does not hand off to CDROM or USB Device.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Encryption Clients 5.50 and higher.

Operating systems

All supported Operating Systems

What To Do

To boot from external medium you will need to have the following in place;

  • CDROM or USB Device set to boot first in BIOS

To allow continue booting from external medium at POA, you will need to have the following policy (option) item set:

  • ~ Authentication (Access): User May only boot from the hard disk = No.


Once you have logged on past the POA, you should now be able to boot from external medium.

Please note: It is possible that all these items are correct, and the BIOS still will not allow hand off from the HDD (the POA effectively) to the CDROM or USB Device.

 
If you need more information or guidance, then please contact technical support.

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