Uninstallation fails on 64-bit versions of Windows Vista and Windows 7 on systems that use ActivIdentiy ActivClient for token logon. The following error message is displayed:
Some components could not be removed.
Known to apply to the following Sophos product(s) and version(s)
SafeGuard Device Encryption 5.50.1
Windows Vista 64-bit
Windows 7 64-bit
What To Do
- In the SafeGuard Enterprise Management Center, go to Policy tab and select the "Specific Machine Settings" Policy.
- Change the PKCS#11 module (Module name - setting) from ActivClient to one of the other options (doesn´t matter which one).
- Apply the changes to the client.
- Restart the client and then retry the uninstallation.