SafeGuard Enterprise Configuration Protection: Updating a SafeGuard Enterprise Client with Configuration Protection module installed to version 5.50

  • Article ID: 110868
  • Updated: 09 Sep 2011

Issue
You would like to update a SafeGuard Enterprise Client's Configuration Protection module to version 5.50.

Known to apply to the following Sophos product(s) and version(s)

SafeGuard Configuration Protection 5.50.0.116

What To Do

When updating a SafeGuard Enterprise Client installation that includes the ConfigurationProtection Client, the PortProtector Client package must also be updated (otherwise policies are not applied correctly anymore).

Due to security constraints, an existing installation of the SafeGuard Enterprise ConfigurationProtection PortProtector client package can’t be updated to version 5.50 directly. In order to get the new version installed properly, the existing package has to be removed before the new package is installed.

The following procedure should be used:

  1. From the Install folder on the product CD or downloaded zip package, install the SGxClientPreinstall.msi package.
  2. Double-click the SafeGuard Enterprise Client (SGNClient.msi) file to update it.
    Do not reboot afterwards!

    Note: This file includes the configuration protection module.
  3. In Add/Remove Programs, remove the SafeGuard Enterprise ConfigurationProtection PortProtector client (SGN_CP_PortProtectorClient.msi).
  4. Reboot.
  5. From the Install folder on the product CD or downloaded zip package, install the new SafeGuard Enterprise ConfigurationProtection PortProtector client (SGN_CP_Client.msi)
  6. Reboot.

 
If you need more information or guidance, then please contact technical support.

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